Josh Bernoff and Charlene Li of Forrester have written one helluva great book on the state, use and purpose of social media. Called “Groundswell”. It’s current, prescient and useful as can be. There’s a webinar this Friday if you’d care to register.
I have a copy of it coming via inter-library loan but just bought the audio book at iTunes (don’t worry… NOT an affiliate link but WILL launch iTunes).
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