OK, if you’re with Sears or Kenmore or Whirlpool this is for you and your boss. Please, let me know who in the heck to talk to about product complaints within your company.
[EDIT: Sears doesn't give a rip. So, I'm taking it to the "Consumer Products Safety Dept and encourage you to call them 1-800-638-2772. Well, THAT was a boondoggle. Call your local Consumer Protection Agency (likely a state department). EVEN BETTER! President's office.]